"Both my wife and I have been privaleged to have Dr. Backs as our health care provider for several years. Our characterization of Craig is that he is a true partner in our quest for good health. He listens to our issues, provides state of the art medical advice, and is always proactive to our needs. I unfortunately inherited genetic traits which make me at high risk for a heart attack. Craig has helped me understand the issues and created a personalized plan to manage my coronary disease. My risk factors have been significantly improved since we implemented the plan. I truly believe The Bale Doneen Method has lowered my risk of having a heart attack or stroke. In my opinion Dr. Backs should be considered the gold standard for the prevention or management of cardiovascular disease in our community." (male, age 67)
It’s easy to feel lost in the shuffle of today’s health care system. That’s why many have turned to Dr. Craig Backs, “one of the pioneers [of concierge medicine] in the Springfield area.” With Dr. Backs, you don’t have to worry about being “just another insurance number.” One client (male, 60) remembers a time “when doctors provided personalized care, took the time, and were a trusted friend of the family” and believes that Dr. Backs’ practice is a shining example of that kind of practice in a time when healthcare can seem cold and impersonal. “Dr. Backs takes time to get to know – really know – his patients”, said another client (female, 60). “I would highly recommend [him] to anyone who is fed up with the current merry-go-round healthcare practice of their current physician.”
“I liked my other doctor, but was repeatedly and oftentimes frustrated by his unavailability,” the client also said. “When I would call his office, I would have to go through the office staff, his nurses … and after time, I began to feel like I was a bother.” With Dr. Backs you never have to worry about getting a hold of him. “I’m finally at home in knowing that Dr. Backs is just a quick call, text or e-mail away!” said a client (female, 39). Dr. Backs is not only readily available to all of his clients, but he is also exceptionally accommodating: “Recently, my husband need to see him,” explained a client (female, 60). “[He] called at about 9:00 in the morning and had an appointment for noon.” In a concierge practice, the doctor is beholden to the patient.
Also unique to concierge medicine is how comprehensive a visit can be as opposed to a visit to a typical clinic, where doctors may seem to always have one foot out of the door. “[Dr. Backs] takes as much time with a patient as is needed, never appearing rushed or in a hurry,” said a client (female, 60). “This is how doctors should all practice yet don’t have the time to in a clinic setting.” Dr. Backs’ number one concern is his patients’ well-being. “Dr. Backs always takes the time to answer our questions," said one client (female, 51), and another client (male, 60) adds that he appreciates that Dr. Backs “takes the time to discuss treatment options, allowing the patient to make informed choices.”
Dr. Backs dedicates this kind of time to his patients because he is passionate about what he does. He feels strongly that the key to living a healthy and productive life is health and wellness, both for his patients and for himself. “[He] is very concerned about keeping his patients healthy and he practices what he preaches,” said one client (female, 60).
To read more of what his patients are saying about their experience with Dr. Backs:
“As a physician myself, I appreciate that Dr. Backs has provided...” ~ (Patrick Hemmer) "As a physician myself, I appreciate that Dr. Backs has provided to my wife and I the best health care I've ever personally experienced or witnessed. I am comforted that Dr. Back's personal concierge/boutique medical practice focuses on my health care needs in a comprehensive manner at a time when others are experiencing upheaval in the delivery of their care."
“This is how medicine should be practiced.” ~ (Male, Age 60) "What Dr. Backs provides is the art of medicine incorporating the latest evidence based research within a personalized practice - a human practice. This is how medicine should be practiced. Taking the time to discuss treatment options allowing the patient to make informed choices is one part of the service provided by Dr. Backs that I appreciate. I'm over 60 years of age and remember when doctors provided personalized care, took the time, and were a trusted friend of the family -- the Concierge business model allows this kind of personalized practice within today's complex medical environment.
“His care skills and dedication to me as a patient are tops.” ~(Male, 62) "It has been a huge positive to connect with Craig as my primary care giver. His care skills and dedication to me as a patient are tops. My children definitely appreciate his commitment to my overall personal wellness. They say, "Keep it up, Dad."
“His attention to detail, one-on-one comprehensive care, knowledge and compassion are second to none.” ~(Female, 39) After nearly two years of being shuffled from one doctor to another to help address some medical issues I was having, I ended up at Dr. Backs’ office. Wow, what an answer to my prayers! Dr. Backs’ attention to detail, one-on-one comprehensive care, knowledge, and compassion are second to none. I’m finally at home in knowing that Dr. Backs is just a quick call, text or e-mail away!
“When Dr. Backs calls his practice personal, that is exactly what it is.”~(Female, Age 64) "When Dr. Backs calls his practice personal, that is exactly what it is. He has always taken the time to sit and listen to his patients. Now, his new practice gives his patients even more time with the doctor in a very relaxed atmosphere.
“We appreciate his proactive approach to wellness, diet and fitness.” ~(Female, Age 51) "We are very pleased with the quality of care that we receive from Dr. Backs. For many years we struggled to find a medical provider with whom we felt comfortable. Dr. Backs always takes the time to answer our questions and shows a level of compassion that we have not found with other providers. He is a skilled physician and we appreciate his proactive approach to wellness, diet and fitness. We have been pleased with the care that we receive in his Personal Medicine practice and would highly recommend Dr. Backs to others.